Shipping policy

Shipping and Delivery

Processing

We prepare orders to ship within 1–5 business days of purchase. When your order ships, we email a shipping confirmation and tracking number to the address on your order. If you have no tracking number by the fifth business day, please check your junk and spam folders first, then email us at info@chromiumstore.com.

If your order has not shipped by the sixth business day, our team has already flagged the delay and escalated it to our fulfilment team. Please allow up to 3 additional business days for us to provide tracking.

Estimated Delivery Times

United States: 7–20 business days
International: 10–25 business days
Free Shipping: 7–25 business days. We ship free orders by the most cost-efficient method available, which sometimes means they take longer to leave our facility, but they will still arrive within this window.
Expedited Shipping (offered only occasionally): 7–15 business days within the United States, 10–20 business days internationally.

We estimate your delivery date by adding carrier transit time to your estimated ship date. Transit time depends on the shipping method you select and is counted in business days. Weekends are not counted unless you select a weekend-delivery option at checkout, and public holidays are factored in. If the Site displays an “order within” countdown, the date it shows may change until you actually place the order; the date in your order confirmation email is the final estimate.

If Tracking Looks Inactive

Tracking that has not updated does not necessarily mean a problem. Common reasons include: the first carrier scan only happens when the package reaches a regional hub near its destination, which is typical during busy periods; some packages are not scanned until delivery; carrier tracking databases can lag; and some services, such as Standard International, do not offer tracking at all.

If tracking has not changed by the 20th business day (U.S.) or 25th business day (international), please allow 5 more business days — most packages arrive on or just after that window. If your order has still not arrived by the 30th business day (U.S.) or 35th business day (international), contact us. Our team escalates extended delays to our fulfilment manager for investigation, and we will email you an update within 2–5 business days.

If Something Goes Wrong in Transit

Formally, title and risk of loss pass to you when we hand your order to the carrier. Practically, we do not leave you to deal with a lost parcel on your own — if your order does not arrive, we will replace it or refund it under the guarantee below.