Refund policy

Returns, Replacements and Refunds

THE 30-DAY CHROMIUM GUARANTEE

If you are not happy with your order, tell us within 30 days and we will make it right — a replacement or a full refund, whichever you prefer.

That includes changing your mind. You do not need a reason, and in most cases you will not need to ship anything back to us. One email to info@chromiumstore.com is all it takes.

How It Works

Email info@chromiumstore.com within 30 days of delivery and tell us your order number and what went wrong. That is the whole process. We will reply with your options — replacement or refund, your choice — and we aim to sort every request within two business days.

If the item arrived damaged, faulty, or is not what you ordered, a photo or two helps us fix it faster, but we are not going to make you jump through hoops for it.

You Usually Keep the Item

For most orders we do not ask you to post anything back. Return shipping on the kind of products we sell often costs more than the product itself, and we would rather spend that money looking after you than on a courier. If we do need an item back for a particular reason, we will tell you and we will cover the return shipping — you will never be out of pocket for sending something back to us.

Refunds

Refunds go back to your original payment method in full, including any shipping you paid on the original order. Once we approve your refund we issue it the same day; your bank typically shows it within 5–10 business days, depending on the issuer.

If you would rather have a replacement, we ship it at the same delivery speed as your original order, at no cost to you.

If Your Order Has Not Arrived

If your order has not turned up after 30 days, contact us and we will send a free replacement or refund you in full — your choice. If tracking shows the parcel as Delivered but you do not have it, get in touch anyway: check with your neighbours and your local postal service first, but if it does not surface, we will still look after you.

Wrong or Damaged Items

If you received something different from what you ordered, or it arrived damaged, that is on us. Email us and we will replace it or refund it straight away, and you keep the item that arrived — there is nothing to send back.

The Small Print

We ask only that requests come within 30 days of delivery and that the item has not been deliberately destroyed. We may decline requests where there is clear evidence of abuse of this policy, such as repeated claims across many orders — but we will always talk to you before we do, and this is not something an ordinary customer will ever run into.

Nothing in this section limits any right you have under applicable consumer protection law that cannot be waived by agreement, including your rights where a product is not as described, is defective, or was never delivered.

Membership Fees

The ChromiumClub membership fee is separate from the products you buy, so a refund on a product does not cancel your membership, and cancelling your membership does not affect a refund or replacement already in progress. To stop membership charges you need to cancel the membership itself, using any of the methods in How to Cancel Your Membership.

We also apply the same spirit to membership fees. If you are charged for a billing period you did not mean to enter and you have not placed an order using member pricing in that period, contact us within 30 days of the charge and we will refund it. We would rather give you your money back than have you feel caught out by a subscription you forgot about.